Quote from: blackjack.fun on May 19, 2023, 10:19:22 AM

It took time but now the whole thing came more and more clear what was it about.

It was 200% Deposit bonus what him/they have been after.

Last ones ddaddic - we also paid out everything.

First and foremost, I would like to thank you for your payment. You made the payment the day before yesterday, and I'm glad that it's finally done. I apologize for the lengthy process it took.

Allow me to provide some insights from my perspective as a player, as I genuinely want to help.

In a normal business culture, it should be the casino's responsibility to say, "We apologize for the delay, please accept our apologies!" However, I have to say it myself now (without the apologies, as I was just playing). I have been playing at casinos and sportsbooks for a long time, and I have never experienced such a high level of non-communication.

You requested KYC verification after I requested a withdrawal, and suddenly, I was denied access to the website. I can no longer access the chat or enter the site to check for any kind of email address where I could send inquiries. I have never received a confirmation email stating that I am a member, and suddenly, I have no idea how to contact you because accessing your site is impossible. Given the severity of this situation, I expected it to last no longer than a day or two.

Ten days later, I remembered to try using a different browser and accessed the casino as a guest, without a username, in order to investigate how to contact BJF.

Personally, I believe that no user should ever have to play detective to retrieve THEIR own money.

The next thing that greatly bothered me, also related to BJF's inability to communicate (why do we even provide our email address?), is that you processed the withdrawal after 9 weeks to the USDT address I provided back then, without confirming if the address was still valid!

Since we are all on the crypto forum, I believe you understand the recommendations of frequently changing addresses, and I assume you are aware that after nine weeks, I could have easily forgotten which address was used. I think a minimum level of professionalism would be to ask me if I still wanted the withdrawal to be sent to the same address.

Furthermore, regarding the lack of communication, I did not receive any notification that the funds had been credited. I only found out about it here on the forum! Unbelievable! I assume you made the payment only because of my persistence here, but let's assume that you actually remembered to approve my KYC and processed the payment without notifying me after seven weeks.

Do you think I will be checking my wallet every day or if I can access the casino, even after seven weeks?

I see that this topic is full of praises for this casino, but I also notice that all those who praise it have some affiliation with the casino, which tells me that you are all involved with the casino and unable to see the issues from a user's perspective.

My user experience has been dreadful since I requested a withdrawal. I initially intended to come back frequently because I enjoy playing, and I even think I deposited some money into the BJF partner program (which was an additional confirmation to me that their financial situation is not good, but I wanted to show my loyalty because I found them appealing).

I cannot remember the name of that partner program, nor can I verify it because I STILL haven't completed the KYC process and still cannot access my account.