Quote from: piebeyb on May 30, 2023, 06:56:29 AM

Quote from: tusandii on May 30, 2023, 02:22:19 AM

Quote from: BlackBoss_ on May 30, 2023, 12:33:39 AM

Quote from: littleBTC on May 29, 2023, 11:53:17 PM

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You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.

Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.

If you created multiple accounts at their platform, they surely see it all.

I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.

Actually it is an easy thing for casinos not to respond to such complaints because it will only be a waste of time to solve them if in the end the accusing user does not want to comply with the rules of playing the casino, there are many cases like this where everyone abuses bonuses in casinos and creates multiple accounts , but I also read threads on this forum that someone paid for their referrals to share bonuses and maybe they worked and also played on the same IP so they were detected. but I don't know how the case happened.

I think this case will just be a waste of time if the user can't finish what the casino asked so it's also pointless to complain in this thread. I am neither defending the casino nor the users but to make things work out there has to be an agreement to sort it all out nicely.

What I don't understand is that Rollbit is one of the big trusted casinos that has a good enough reputation that it's impossible for their team to make a mistake and not solve every case that occurs so even though a complainer is a gambler who finds it difficult to comply with the rules the, team will still try to help him because This is a form of customer service.
Yes I also read the thread and it seems like indeed people like this are taking advantage of bonuses but they forget that casinos have a team that is great enough to be able to figure out the action.

If indeed gamblers who complain about this problem don't want to be cooperative in trying to help the team solve cases, then yes it is better for the team to leave this case because there are still other customers who also need services from the team.