this is one of the things gambling sites do that I hate. A lot of them fail to properly communicate with their gamblers that are experiencing some issues with their gambling site.
Not just you, I believe every user hates this with passion, and it's not an issue peculiar to gambling casinos alone, almost every company based on the internet have issue with customer service, and I think this is one of the reason why having a responsive customer care service have become one of the qualities of a good platform, and one some platform use as a means of marketing themselves.
On a normal day, a responsive customer care service is supposed to be a basic feature and a right to the customer, but unfortunately, online platforms have made it look like they are doing the customer a favor when they respond to issues fast.
They fail to understand that their customer care service can either make or mar their product or organisation. They do not take serious their customer activities as it pertains to their business growth but they forget that every rise in a business is determined by the way they respond to their customers complaints and making sure they communicate effectively to resolving their issues but when you decide to joke with your customer line then be prepared for a doom because that is what you have signed up for taking that part.