Quote from: steve5946 on June 10, 2023, 09:12:34 PM

Quote from: CEX on April 04, 2023, 07:53:51 AM

Quote from: examplens on April 03, 2023, 12:27:29 PM

Quote from: CEX on March 29, 2023, 06:40:15 AM

CEX.IO is a regulated crypto platform. Throughout our company’s history, effective and trustworthy collaboration with regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may check details at: cex.io/legal-security

as if we didn't understand each other very well. I did not cast any doubt on your legality as a crypto platform, I'm just stating what I've noticed as a frequent occurrence when it comes to your platform. users are waiting too long for direct answers and problem-solving from you.
in addition to this thread, here are two more recent examples that I saw on the last day.

Quote

Waiting reply 7 days
User id: up159022901

I finally got a reply after 7 days of waiting. Now that I replied I have once again been waiting another 7 days. I am so irritated at this point. I just want to get my funds off of this website and can't until my verification is approved.

https://www.reddit.com/r/cexio/comments/129ohnf/waiting_reply_7_days/

Quote

Going on week three CEX.IO
It as been 3 weeks since funds were withheld from me by CEXIO. I turned in everything I've ask for, had little to no reply and now am being told they still have to review everything. I am asking nicely for the last time before this turn very ugly with my lawyer and my honest reviews I will be post everywhere. Please grant me my withdrawal.]

User ID up119981474

https://www.reddit.com/r/cex_io/comments/12acnad/going_on_week_three_cexio/

if we often encounter such things, it triggers some warnings for using your platform. Otherwise, I am an early user of yours, personally, I have never had a problem with your platform (and at the moment I have some funds on my CEX.io account), but the practice of not responding to users for several weeks puts a big question mark next to your name.
I will emphasize again, many platforms do not even allow a deposit without KYC and thus avoid complications during the withdrawal process. you should seriously consider that policy.

Quote from: CEX on March 29, 2023, 06:40:15 AM

It’s important to mention that the team always tries to improve the existing procedures and make them faster and smoother for the customers.

It seems that the team is not doing the best because the problem still exists.

We fully accept your point of view.

Please understand that, because we’re so very careful with our clients and their assets, our internal procedures require extra caution and scrutiny, which naturally requires more time. Make no mistake - we are slower than usual because we want to ensure no errors occur at any time. This is a natural process and one we are sure you can agree is logical. So, once again - patience is the only thing that can minimize stress and help speed things up. We assure you that our team is following operational procedures to the letter and that they are working on solving each request ASAP.

How can you be saying this when you are holding OP money for 2 months now. Can you look yourself in the mirror and still make this comment?

If you don't have enough staff to run your business hire more people!

If someone is holding your entire business funds for 2 months and still tells you this shit you just typed will you feel good. I hope OP sues your ass well!

For 2 months! God have mercy on you!

Hi steve5946,

We can relate to users logfiles and examplens as they have a point.

At the core of our purpose is the provision of a reliable platform where individuals can safely explore the possibilities offered by cryptocurrencies and decentralized finance. Recognizing the trust our users have bestowed upon us, we hold our responsibility with utmost seriousness.

We understand that passing the mandatory procedures can be very time-consuming and energy-intensive, but this is our legal obligation to perform these checks on our users, and we are required to carry out this procedure to avoid losing our licences - https://cex.io/legal-security

If you personally face any issues with our platform, feel free to drop us your user ID and we will have a look into your issue.