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1. Outages can happen once in a while due to DDoS attacks and other technical issues. What do you do in this case when the service goes offline for 24 hours, with some user orders not yet processed? If by that time the letter of guarantee is obsolete, how will the innocent users prove to own the funds in unfinished orders?
2. A second link to the terms of service could also do well at the footer of the home page of the site.
Hello, even if in the worst case scenario the site is down, the user must have downloaded the letter as soon as the payment was created. As soon as the user sends the funds, the letter should already have been downloaded. We do everything we can to prevent this from happening, in particular by using DDoS-Guard and our own firewall.
If the user has not had time to download the letter and the website is unavailable for several hours, we may help the user in another way than with the letter only if we judge that the situation and the state of the website may have caused the user not to download the letter.