Quote from: FatFork on July 13, 2023, 02:28:47 PM

Quote from: wintomato on July 13, 2023, 08:38:42 AM

KYC procedure had been failed by this user, and the withdrawal is paused due to this reason, but had been approved later;

Could you please provide more information about why the KYC procedure failed in the first place? Was there a specific issue or missing documentation that led to the initial rejection?
This would help us to understand if it is a valid complaint from the player or not.

Hi FatFork!
Thank you for the question. His documents were not clear enough. So, his papers were rejected at the first attempt.
As we said, this was already sorted out. The player should confirm here.

Regards!
JohnTwice