Quote from: QueenVera on Today at 11:33:12 AM

Quote from: wiss19 on Today at 07:29:30 AM

Communication and transparency are two of the most crucial aspects for a project or a platform to have with their community if they don't want their reputation to get ruined for any reason, if there is even a small issue, even if a bug is found which has disturbed a few players or customers, they should even make an announcement about that and let their community know that they do care about all the things happening so that their customers can have some confidence and more trust on them.

Betnomi is making the situation worst as time is passing, and this is going to ruin their reputation very badly, and I believe it has already started. There is always a limit to someone's patience, once that limit is crossed, one cannot be patient anymore and they will do what they think is right then, and their players will do that as well.

Your right because a platform that fails to engage in communications with their community, would not only ruin the reputations of such platforms but it would also attract a tense environment thereby causing users to lose motivations in patronising such platform, and would also encourage competitors to take advantage of your setback and attract customers to themselves, because people would always seek for other alternatives when they are not satisfied with the services of a company or platform, so if betnomi does not act fast in fixing the issues of the platform it might make them lose alot of customers to their competitors.

I've recently checked their site again and discovered that they're still under maintenance, with the same indication saying,sorry we're down for scheduled maintenance please check back soon, and i noticed that it's been like that for over a while, and it if continues like that for weeks, they'll end up losing most if not all their customers because not everyone would be patients enough to wait for them to fix the bug in their platform.

I believe the question first of all should be, what exactly is this maintenance that have lasted almost a week and we are yet to discover what they are truly maintaining, are they rebuilding the website from scratch? or rebuilding the database?
what ever the problem is or be, courtesy demands that they should have at least communicated to their users if really they had any regard and respect for them..

I don't know about any other person but lets assume i had money on this casino, i probably consider it lost by now, cus it seems that the casino may likely not come back, but then, assuming they return back, i will just withdraw my money and chose another casino and start playing there, because I cant immediately continue to trust this casino after such a behavior .