Quote from: betzus on Today at 12:33:29 PM

Quote from: Gamble Guardian on August 07, 2023, 06:00:14 PM

Quote from: betzus on August 07, 2023, 05:41:57 PM

Quote from: Gamble Guardian on August 07, 2023, 04:40:31 PM

Quote from: betzus on August 07, 2023, 08:05:32 AM

Quote from: Gamble Guardian on August 05, 2023, 09:31:06 PM

Greetings, forum members.

I can confidently state that I have been observing this forum for over 3 years. Let me reiterate: observing.

I haven't left a single message until today.

I have been exploring and continue to explore the crypto-betting market, gaining experience.

With this experience, I believe I have the right to both criticize and praise organizations in this industry.

After studying the thread, I decided to trust you and test this site.

Here's my experience:

I made 2 small deposits: $40 and $50.

I placed 7 in-play sports bets, each with an amount of $20-25.

I won 2 bets but lost the next 5.
I replenished after balance zeroing for another 70$ and immediately caught the cut of limits to 1$ per market on all sports.
Of course, they didn't allow me to withdraw the $70 USDT. Initially, they informed me that I needed to complete the KYC.

Submitting a photo of my passport wasn't enough. They demanded proof of my residential address, such as a bank statement or utility bill in my name.

Well, I provided them with all the required documents, and my account was fully verified. I then submitted another withdrawal request, only to be rejected again, stating that I needed to wager the deposit amount.
I found myself in a complete trap since, as a reminder, my betting limits were reduced to $1.
To my objection that I would need to make 70 bets at these limits - I was offered to go to their casino.
I wagered $70 at the casino.

Even that wasn't enough for them.

I wagered an additional $10.

But the system kept denying my withdrawal request.
Meanwhile, the live chat support kept asking me to wait while they checked the information.

After spending an entire day on the casino and chatting with the support, they eventually refunded my initial deposit.

My overall experience was negative.
I went in to bet on sports. And in the end I spent the whole evening playing in the casino (which, by the way, I don't play at all) to get my deposit back.
This company is utterly repugnant. If interested I can provide screenshots, but correspondence with support in Russian.

Dear Gamble Guardian,

We appreciate your feedback, but we find it challenging to believe that you have been silently observing the forum for the past three years without registering, only to suddenly create an account and leave a negative comment about betzus. The fact that your account is just two days old with a single post solely focused on us raises suspicions of a targeted negative campaign.

We want to assure you that our KYC Verification process is standard, and it requires the uploading of specific documents. If it is determined that some documents are insufficient for verification, we may request additional documents from you. This procedure is clearly outlined in our terms and rules section. Ensuring the validity of accounts is crucial for us to prevent multi-accounting, especially since we offer our users both no deposit and deposit bonuses.

We value feedback from our users and strive to provide a fair and transparent gaming experience.

We wish you the best of luck.

Team betzus

I can make a confirmation video showing that I didn't use any bonuses.
And after 7 bets, where 5 were losing - you cut my limit. To which your support team replied: "the system automatically did it".
And now answer me, who created this system and customized it, if not you yourself?

With pleasure after - accepted my new deposit, which was obliged to win back in the casino, instead of betting on sports.

"raises suspicions of a targeted negative campaign" - On the contrary, only you yourself and create such an impression, not by words, but by actual actions.
Except for negativity - you deserve nothing, with such an attitude to a new client.

You create a trap for the customer contribution of funds.
And not being able to keep an honest bet on sports.
Then disconnect sports betting if you are not able or do not want to bet.

I hope that my message will drive at least one player away from you and save his time and money.

And a "blind fool like me" - the next person who tries you as a bookmaker - will agree with me completely.

And now yourself adequately give yourself and assessment and answer the question: who is your client, if the bet of 25$ - for you is not possible.

Dear Gamble Guardian,

If you were observant enough, you would have noticed just four replies above yours that another user has successfully withdrawn over 3k$. The withdrawal process typically takes some time to complete. As I mentioned earlier, if we find the provided documents insufficient for verification, it is standard procedure for us to request additional ones. I would advise you to keep observing and exploring different casinos for the next three years until you find the right one that suits your needs. In the meantime, I kindly ask that you direct any negative campaign elsewhere.

Thank you, and best of luck in your search.

Niko @betzus

You have not answered any of my questions, the first of which was about the "system".
My observation earlier was enough for a message in which a man mentioned that you have withdrawn such a significant amount of money to him. You don't have to worry about that.
Why do you block him and me after only a few bets?
And I hasten to disappoint you - his comment also does not show you in the best light.

And the next question was: who is your client? After all, you that big or small bets do not suit you. Why do you need a section "sports" then?
Where did your powers of observation go at that moment?

Apparently your company doesn't have the budget to handle sports betting.
You didn't even ask about my account ID or email, because you know exactly who is writing to you. This only means that you have very few customers.

I want to assure you that with further such activity and communication - you will not have more clients.

I'll watch for another 30 years if I see fit.
And you offer your advice to someone who needs it. Starting with yourself.

Dear Gamble Guardian,

Firstly, you are absolutely correct – I don't have any knowledge of your Account ID or Email, nor am I familiar with the specifics of your case. If our support team determined that additional documents were necessary for verification or any other aspect, I stand firmly by their decision. Rest assured, betzus is composed of individuals who prioritize user experience above all else, and every employee of betzus always keeps it fair with their users. I can unequivocally assure you that there has never been and will never be a case where a user who has fairly won is denied their payment.

Regarding our user segmentation, I'm not obligated to discuss our targeted users with you. Any reader of this thread can readily see a few things: 1. You recently created this account, yet claim to have been observing for years and only now decided to comment – which does raise suspicions. 2. Your tone throughout this thread has been notably negative. Had you been genuinely concerned, a personal message could have sufficed, and it would have been addressed promptly – just as it was for the individual who withdrew over 3K$ recently. 3. This is where our conversation concludes. This forum offers thousands of casinos whose user you could potentially become.

Also, I would like to assure you that your comment will be used as feedback for us. I'll make sure to take note of it and inform our support team, with the aim of making the verification process smoother and more user-friendly.

From the bottom of my heart, I wish you nothing but good luck. I'd like to offer one more piece of advice: when situations don't unfold exactly as you expected, try to remain calm and avoid spreading negative misinformation to others until your issue is personally addressed.

Best regards,
Niko @betzus

I am still grateful to you for eventually withdrawing my funds. Even though I spent an hour in the casino instead of the 3 sports bets I wanted to make originally.
I have no complaints about the verification or customer service.
My main complaint is with the sports betting service.
And the wagering of the deposit only in the casino.

Good luck to you, too.