Quote from: LuckyGambler91 on Today at 06:25:44 PM

Quote from: yahoo62278 on Today at 06:17:24 PM

Quote from: LuckyGambler91 on Today at 05:55:42 PM

Went on live support, they said they are waiting on their provider! Hope we are getting close 🥳

Is this normal? Do most casinos have to wait for a provider to payout? This is new to me I have never withdrawled more than 10k before .

Live support chat:
https://i.imgur.com/qmT8IZv.jpg
https://i.imgur.com/zLV9FTE.jpg

Likely just asking the provider to make sure the win was legitimate, long as you didn't cheat(not sure how you could) you should be good to go. I'm not sure how long you will have to wait, but I wouldn't bug them for another day or 2 as it's the weekend.

They said it had nothing to do with slots but payment provider.

True your prolly right but I’ve always had the belief that casinos should be able to send out winnings as fast as they take in my deposits 🤣

I'm not a casino operator and maybe I'm writing something meaningless, but I wonder what the payment provider has to do with your payment, because if we look at the amount of money you won, it's almost 3 bitcoins, so I don't think that this would cause some confusion with payment providers, my thinking at this point could be that the casino is doing analysis like: when paying you how much profit or loss they will have if they are withdrawing from the funds they keep, so it could be that they win time for more people to lose a lot and take that money from a lot of people who lost and pay you. I say this because this user @ dannesliu said that he is also in a similar situation to yours but in another casino

You must have already realized that it is easier for the money to be in your casino account when you make a deposit than for the money to enter your wallet when you withdraw from the casino, this is because casinos do not like people who deposit little and win a lot or not deposited nothing but won a lot, the casino's business model was not made for him to lose money with winning customers, they win with customers who lose a lot. well, you don't have much to do, you can just wait while they settle with the payment provider, I don't even understand what that means