Quote from: Fivestar4everMVP on August 23, 2023, 02:50:06 PM

Quote from: suryakun on August 23, 2023, 09:59:00 AM

Quote from: arallmuus on August 23, 2023, 09:46:15 AM

Quote from: suryakun on August 23, 2023, 04:40:42 AM

Hello, Is there any admins of Rollbit here?
first time to try withdrawal and getting message "Functionality is temporarily restricted for this account"

(KYC is approved) Rollbit account = suryakun

Any one can help? Thanks

I did have this issue back then because I didnt verify the email address in my account. There should be instruction and button to send email verification under the balance tab to verify your email. Rollbit's support is not really active in this forum so In case if you need an assist from live support, its on the bottom right corner of your screen

My email have been verified, also my KYC have been approved few weeks ago. I have contact live support (chat) few hours ago, they only saying : Let me check this with a colleague, We'll update you accordingly. I hope im getting answer soon from chat or from here.

Well, though Ive never encountered same issue during the times I've played and withdrawn from Rollbit, but then, I think the issue is a very minor one, since like you said, you have verified the email address associated or linked to your Rollbit account, and have also passed kyc verification, there is nothing much to worry about, it's probably a system error which is assuming that you either have not verified your email address or done kyc verification, the customer support should be able to help you reset your account so the system can be able to detect your verification statuses, so you just have to give them a little time, I am very sure you will be able to withdraw your funds sooner than you think.

This is if the issue is not resolved yet by the way.

This issues have been solved.