Quote from: wwzsocki on August 29, 2023, 09:00:54 PM

Quote from: FelippeHeinz on August 28, 2023, 08:43:09 PM

I have already contacted support immediately, but so far I have not received any response. The address of the wallet that would receive the ETH is this: 0x8dc90e5a147e12ad8dd007b8306f0102fb81595c
I couldn't find any pending transactions Sad

Not in this one, only in the wallet you sent GOLD tokens from, there is one pending transaction before you send GOLD to marketplace

I found that there is some problem indeed, looks like you have sent to Digital Gold Marketplace 3 transaction, and one of them is unsuccessful for sure because there was this pending one with lower nonce I told you about earlier, it was pending for 20 hours when i checked last time, now I see is accepted finally

last transaction in your wallet is with error message and for sure something is wrong with it

this is error message " ERC-20 Token Transfer Error (Unable to locate corresponding Transfer Event Logs), Check with Sender."

https://etherscan.io/tx/0x3fd0944310b02f8d96b33c56cbeb67410f3f01ac9657c93c2715cc51aa27c93b

and here 3 transactions to GOLD Marketplace

my assumption that stucked/pending transaction with lower nonce caused all of this, i had same problem some time ago on ETH network as i have mentioned earlier

no worry you will get it back just wait for support and try to contact them again

I advise to try chat and send one more message using contact form if there is not reply after 48H

I hadn't located this transfer, that was probably it.
Thank you for your help, and for the support that returned the contact to try to solve the problem.
Much success to all of you and the Gold team.