Quote from: Jawhead999 on September 01, 2023, 08:11:15 AM

But your question weren't asking about gambling, it's related to website which is the developer.

However it's an ironic if the customer support can't understand such simple thing, usually they will say the case will be forwarded to their developer to fix it, they did that just for convince you and make you satisfied.

I was having a bad experience with lazy customer support where they straight forward answer my question by just posting their TOS link.

I believe the customer support just wanted to be on the safe side Grin

. Since the question can be answered on the TOS, it is the right thing to do, IMO, than answering your question personally. I also happened to encounter such customer support when I asked if it is okay for a non-restricted country to use a VPN and he copy-pasted the part of the TOS that tells about the use of VPN. I ask the question about the use of VPN of the non-restriced county and the customer support answer is that they don't advise (they don't answer if it is allowed or not, and just answered that they do not advise the use of VPN). Lol, what a cliff hanger.

There should be a frequent service check if their support staff are delivering. It is really annoying to encounter customer support who are lazy or keep us hanging instead of clarifying the questions we had asked.