Quote from: Lavafreez on September 15, 2023, 07:52:51 PM

Hello, holydarkness

1. Not exactly.
Simplified version is :
a) i deposited 50K
b) i played and ended up doing an all-in at the roulette and winning
c) i tried to withdraw and refused to do so.
d) accused me of opposite betting and multi account
e) remooved the funds from my balance
f) i proved that i only had 1 account.
g) agreed with me
h) Still refuse to return my funds since i have broken their "TOS"

2. Yes i played from a banned region but this doesn't allow them to still my money.
They are currently in contract with French Streamers to promote their casino.

This only matter in the sens that i have no legal recourse against them. They perfectly know it and abuse it to steal my money. It has never been mention by them that beeing "French" was a breach of their "tos" during our exchange in emails.

I hope you are satisfied with my reply.

Thank you for the more detailed-yet-still-simplified chronology. I understand they never give any explanation of what ToS --other the multi-acc-- you breached? Usually [if not most likely] a casino will at least narrowed things down to one or two clause on their ToS that you breached; for example [and this is literally an example for illustratory purpose, not a real clause on any ToS of any platform]:

"According to our system, you breached one of the terms you agreed upon signing up, specifically terms described on point number 13.1,

13.1. You are not allowed to enroll to a bet near the end of a live match.

for this reason, we believe..."

And I understand you are yet to heard from Stake after Symphonized's last reply to inform you implying he'll forward this matter to Stake team?

Quote from: AHOYBRAUSE on Today at 04:23:58 AM

Just my 2 cents on this matter about region and so on.
Being from a banned region can't be the cause here, 100% not.
I am from Germany ( also banned) , there are hundreds or thousands German players at stake ( you can see in the stake chat as well). If you registered a while ago it's ok to play from a "banned" region, you just won't be able to make a new account from these areas.
I know it sounds strange and doesn't make any sense but that's how stake handles this matter.

My account is verified with a German address, even though I live in Japan but that doesn't matter, and I never had any problem with that.

That's... an interesting two cents. If I may ask for more context, did you register while you're still in German [thus registered within the prohibited jurisdiction], or did you register after living in Japan?