We have an update as everything is working fine now
We had a lot of changes in the team and in the work processes. We have investigated the problems you mentioned before and fixed them. But not only these cases, even more.
We understand we can't win you back as our player, but we want to make it right. If you have faced any issue with withdrawal or KYC or email notifications - please provide us privately or openly on the thread with your user ID so we could proceed with your withdrawal or resolving your issue.
We'll like to work with all those affected and resolved their issue, sorry for the inconvenience. We postpone all previous promotion because of this issue and we'll like to resolve all before we start our promotion again. We're working to give you the best service, sorry again.
It's hard to win back trust but you can try, this is a big lesson for those who want to launch a casino to do a lot of testing even if you reach a thousand tests just to make sure that everything will work fine once you launch your platform, only newbies in casino platform will do such a thing hurriedly launching their platform your team was exposed for hurrying to make a profit.
Hopefully this time things will work out fine for your platform, if there is an error again there will be no chance I leave it up to other members to try your platform and leave feedback.