Quote from: Bitcoin_Arena on November 03, 2023, 11:04:33 PM

That's quite a bad experience if you are being an honest user.

Now, my question is, did you ever register or login to the casino using a VPN service? Use a public Wi-Fi service or used the same device with your family members to access fortunejack?
There could be a reason they are suggesting you have multiple accounts and we are trying to find out why.

VPN always works on my computer to bypass censorship within the country.
As I already wrote, my account passed the security check and I didn’t use it anymore for 4 days! I refuse to believe that someone registered an account with the same IP as mine in the middle of the week! This coincidence is simply impossible!

What frightens me even more is the speed with which my money was stolen. I am sure that there are various methods of identity verification on the Fortunejack website. The IP address cannot in any way indicate a multi-account, for example, many public restaurants with the same Wi-Fi. In this case, there would be constant blocking.
But why did Fortunjack act this way???

Normal behavior when blocking an account is a sequential procedure:
1. the bookmaker must send a letter of suspicion
2. should offer to explain such coincidences
3. investigation that compares accounts
4. announcement of the result

But they treated me without all this!
The bookmaker just stole my money! I have a large account balance of $1,500, but they don’t even want to talk to me!

Today I received a letter in which Fortunejack wrote for the first time the reason for blocking my account (the day after it was blocked) - That there is a "Knightonhorseback" account and that they saw its connection with my account, so they blocked all my money on the account! And since I had already withdrawn some of the money earlier, they don’t owe me anything anymore!

Fortunejack, why weren't these accounts checked?
because This is 100% not my account, I am sure that there simply could not be any connection with my account! Why was my money stolen so quickly?

I ask users with a great reputation on this forum to write a private message to the Fortunejack representative on this forum. Let him join our conversation. This is my only chance to figure this issue out!