Quote from: BC.Game Support on November 28, 2023, 02:10:27 AM

Quote from: robelneo on November 27, 2023, 10:59:33 PM

but based on the flow of communication between the complainant and BC.Game on the complainant's thread, it will take some time before it will be resolved or it will not.

We're all about the players at BC.GAME but when the player abuses the platform to defraud us and make money and requests more money on top of the hundreds of thousands they've already exploited from us, we will not honor such cases nor do we think there was a breach in any of the ToS in regards to what we have done. We have let the user keep over $500,000 from what he made out of exploiting the bug; without pursuing the funds. There is no complaint to be addressed in such a case.

I really wish this were true, about being "all about the player". I am not going to get into the details of my case publicly right now (BC is certainly aware of it) But my experience has been terrible. I have been ignored and blown off, and when I finally received some communication it was just more dragging of the feet, with everyone claiming it wasn't in their hands to resolve it, despite multiple people at BC admitting that mistakes were made. It seems BC was only interested in resolving a few high profile complaints here for PR purposes.

Anyone who has played at BC for the last few years has likely noticed the major drop off in the quality of support among other things. To me, BC feels like a ship without a captain. Even the CEO told me he isn't involved much anymore and is working on different projects, before passing me off to someone else. This is concerning.

This BC.Game Support account at least tried to help me, or appreared to try. The other concerning thing was when I was passed on to the lead legal/compliance person at BC, I recognized the TG account name as being the same as an account here from another BC complaint thread whom has made a post here shilling for BC, without stating their affiliation with the casino. He made reference to "salty degens crying about losing" so, I kind of knew what to expect after seeing that.

This is the post from "dllm_spk" head of legal/compliance at BC

https://bitcointalk.org/index.php?topic=5467886.msg62958581#msg62958581

BC.Game will not dispute this, as they already confirmed it to me. I don't believe this is some nefarious thing, but, it showed me what I was dealing with, and it wasn't encouraging considering this persons position in the company.

I would publicly like to thank user efialtis, I reached out to him and asked him to review the matter. I have to admit I was a little skeptical considering his financial relationship with BC but he was honest and unbiased and certainly did not show a blind allegiance to the casino. He fought for me, but BC did not seem interested in a resolution.