Quote from: Potato Chips on January 07, 2024, 07:52:00 PM

Quote from: Sling0 on January 05, 2024, 03:19:19 PM

Just an update on the whole thing. Never requested or demanded a bounty but I did expect a reply which never happened.

You sure it's a case closed already? BC is def one of the reputable casinos but I remember one of their most received criticism was that they need to up their support game so perhaps their reply may just take time. I saw you posted about sending a PM to their bitcointalk account, what about writing on their main website?

On gambling site, the customer support service will definitely work 1x24 hours or they will respond to every customer report with excellent responsiveness because customers are the most valuable group.
Talking about BC, it seems that there are several reviews which state that support needs to be improved, but from every problem that occurs it can also be seen that support certainly solves many problems and also responds to every complaint made by customers.
The casino team needs to research and investigate every problem that occurs so I don't think delay in responsiveness is too fatal, but with improvements in support they might be able to ensure customer satisfaction and comfort.
I use several gambling sites but so far I feel really good satisfaction because there are no problems whatsoever and I always get good responsiveness from the support of each site I use.

It is always better to report any problems that occur to the gambling site support because they can be handled more quickly and you can get the right solution.
Not all problems that occur can be sent by PM to their Bitcointalk account because not all customers themselves are members of this forum.