Quote from: Rollbit Razer on Today at 11:22:37 AM

Quote from: holydarkness on Today at 10:55:12 AM

OK, I've notify Razer and add this to the list. I asked him to look into the reason behind your banning. Can you provide your username? It might help him to track your case and get to the bottom of it easier.

Thanks for the heads up here, Holy!

OP's account was initially flagged to us by Evolution, one of our gaming providers. The reasoning was that they detected card counting, something we prohibit.

Our default action for such flags is locking the account down, as was done here. But I can see this wasn't clearly communicated to OP, please accept my apologies for that.

However, I can see the value wagered for that flag certainly does not make the balance forfeiture make sense here.

OP's account should now be unlocked to allow them to withdraw their assets. After this we'll lock the account again for the initial flag.

As warned in the ongoing support ticket, any further accounts will be locked with any funds forfeited. Unfortunately, you are no longer permitted to use our platform.

I've followed up with the same via the ongoing user support ticket.

Thanks,
Razer

Thank you for the follow up and all that involved.

RLB is sold and Asset withdrawal of 11,317.73 USDT is completed.
two NFTS are on-site with one is still staked.

Account is re-enabled. Have had a long conversation with Razer on Rollbit's chat.
Razer mentioned that there was a flag by their provider. However, I disagree and explain that it's not the case.
It was agreed that the account will be fully functional again.

$11,308.5 is deposited back to Rollbit, and will buy back to RLB with the agreement that the fee will be reimbursed.