These last two screenshots of their own statement I quoted above, I believe you take it from
this thread. Here, let me give you [almost] the whole statement that depicting their stance of these kind of cases even better,
[...]
In order to continue the exchange or return the money, we must make sure that the funds were received honestly, as well as get all the information about the source of the funds received. If the client for some reason cannot provide us with information about the source of the funds received, then he can contact the law enforcement authorities of his country to initiate a criminal case, this will greatly simplify the process of dealing with the incident.
We do not request KYC, as we value the confidentiality of our customers, but only information about the source of the funds received. It is easy to prove the honesty of receiving funds by providing the requested data. If the user has nothing to do with the crime and did not know that the funds he received were criminal, then we have no reason to withhold these funds.
Send it to their customer service, say that it's their own statement and stance, and point it out that you met every criteria they set themselves: you received the fund honestly [through some web designing work], the source of the fund is a payment for your work, that's proven from the intensive and intrusive proof-of-convesation they asked, and that you have zero idea that the fund is being involved with a crime, given you'll quite likely not asking each of your customer something like, "is this money legal?"
Point it out to their customer service too that they probably violate their own statement of valuing confidentiality when they ask for your telegram details.
Yes sir i was watching your discussion with them and i toke it and screenshoted it thankfully for you posting that a year earlier that gives me hard proof of my situation and their contradictions i can thank your for confronting them with all questions that they could not answer,Yes sir met all criteria they asked who sended me what sended me how did they find me video recorded whole conversation offered them to show work i did and what guy will do with website and why did i choose xmr why did i open exchange everything that theye asked i replied and they were aware of that i told them all that you said and they want to talk to my customer who i think wont care even a bit since he got all job from me i can only refuse to do maintance on me but that again will ruin my reputation as developler my hands are tied and i depend on community reaction to their contradictions to help resolve my case i am so glad you commented as you were only one fighting their own words
