Quote from: uneng on January 28, 2024, 05:54:28 PM

Is anyone else waiting to receive funds back from them? Did you manage to match all your account's informations with your documents, or did you manage to get a reply from their support?

I received an email today by Stretto saying all their applications (app and webstite) are going to be shut down around February 28, next month. However, many people can't get a reply from the support (for months already) to confirm if their data is correct in order to receive part of the funds back into Coinbase account. I fear once the app and website are shut down there won't be anything else to do, and then we won't be able to receive a single penny back.

Total lack of contact with support and sharing of consistent informations. We only have access to posts on that shitpool called "X" social media, where lots of people complain about the same issue of not having access to their personal accounts, being unable to update documents or for not being replied by support. In response, there are only random scammers telling them to send private messages to other random X's accounts who would hypothetically help them to recover their funds.

I think this act of omission from Celsius company should be addressed to the legal action's process. They are maliciously preventing customers from updating and confirming their data in order to not fulfill the court's decision.

And Stretto is just washing hands. I sent them a message and they replied this:

After that, no more replies from Stretto, while Celsius has never replied. There isn't anyone else to appeal to. Is the court also going to wash hands on this?

I think the most important and sufficient thing should be matching email?