Quote from: holydarkness on Today at 08:18:02 AM

Quote from: Jannn on January 31, 2024, 07:45:06 PM

Quote from: UserU on January 31, 2024, 07:04:48 PM

Quote from: Jannn on January 31, 2024, 05:05:57 PM

Hey Jannn,

Apologies, there was a slight mixup on my end due to an oversight. I've edited my previous post to reflect this from the team:

Quote from: UserU on January 31, 2024, 04:49:16 PM

UPDATE: My mistake, please ignore the previous message. I just got an updated response that as the bonus funds were wagered (i.e. the welcome package terms were accepted), the real money conversion will be unable to be processed.

Hello UserU, fine brother.
Wanted to ask them since the bonus have been wagered a little bit and impossible to revoke now: to RE-ADD the free spins from the promo.
as they got removed when that REVOKE / UN-REVOKE confusion happened.

So if there's some last thing you can do for my friend is to please re-add the free spins ?

Thanks.

I'm a bit confused. Just to clarify and put everything in writing, your friend is now OK with having to meet the wager requirement and wanted to get the full initial deal [the missing free spins]?

Well, yes holydarkness.
Because what choice is left for him anyways now that USERU already said that one small amount of the bonus balance was '' spent '' by my friend
and thus the bonus was irrevocable then ?

So he's left with no choice other than play the bonus wager requirement thru, then...
Which is what he's currently doing already.

But he wants them to recover/deposit the free spins that was lost, at the first time when the bonus was revoked by him then.