In january it was closed by no reason / suspended etc - they alleged I was minor somehow - thats why I created a second account - then they reopened the account and I completed the KYC. In february it is closed per my request due to addiction.
First of all, the reason is quite specified enough, "no reason" will imply they did not give you any explanation. Second, your main account was suspended and you create another account to get away with the suspension? You do aware that we goes further and further south with your case, right?
They just asked me to complete the kyc in both - which I did. So they didn't complaint at all of having two accounts in my name.
I have to re-read your screenshots and try to read between lines, arrange the puzzle, etc. to be sure I am not missing something, yet I still can't find any statement from them that they're agreed to you bypassing their account ban, or to reopen the first account.
Closest I can find is this, the one you ask [with your first account] after your self-exclusion whether your account got any restriction. There is nowhere on that email chain you state to them that you ask because you have two accounts, or that account was initially restricted.
Maybe you can supplement us with this screenshots of them allowing you to have second account and reopening your first one?
Sure:
https://i.imgur.com/LzMReX5.png
continued by email sent from the second account:
https://i.imgur.com/PMc6we0.png
