Re: Rollbit Closed my Account and Voided my $1,300 USD in Rewards for "Abuse"
Hello,
Rewards are not a user balance, they are a voluntary mechanism offered at Rollbit's discretion.
However, we do typically offer these Rewards to players who wish to leave the site for whatever reason.
The Rewards are paid after a 30 day period to deter any ban evasion during that period.
If our T&Cs are broken during the period the Rewards would be forfeited. Again, this is a voluntary offer by Rollbit.
In this case you were verbally abusive towards our team during the 30 day period, which voided the offer.
As you know, you agreed to terms at the start of the 30 day period, including "if a user refuses to treat an agent with respect and decency their rewards can be forfeited".
It's obviously not possible to be scammed out of funds that weren't originally yours
Thanks,
Razer
Rewards are not a user balance, they are a voluntary mechanism offered at Rollbit's discretion.
However, we do typically offer these Rewards to players who wish to leave the site for whatever reason.
The Rewards are paid after a 30 day period to deter any ban evasion during that period.
If our T&Cs are broken during the period the Rewards would be forfeited. Again, this is a voluntary offer by Rollbit.
In this case you were verbally abusive towards our team during the 30 day period, which voided the offer.
As you know, you agreed to terms at the start of the 30 day period, including "if a user refuses to treat an agent with respect and decency their rewards can be forfeited".
It's obviously not possible to be scammed out of funds that weren't originally yours
Thanks,
Razer
I appreciate the response but the issue I am having is trying to find out how I was disrespectful towards Rollbit staff during the 30 day wait, not to mention I asked one day before the 30 day mark and was met with a pleasant reply from a Rollbit chat assistant saying my rewards would be sent and that they would contact me. Fast forward to a day later, I was somehow abusive towards staff when I have not used the chat system, nor have I broke any policies regarding new account creation. I understand the money was not in my balance, but with that being said they "FORCEFULLY" closed my account which prevented me from withdrawing my rewards I once had on your platform. The extra money would help me out but I am just trying to figure out what I did wrong for this to even happen, EXCLUDING the time of my account being closed which is the only day I can recall of when I was in-fact being rude.