I am snipping the second half of the post in order to stay focused in one [easiest] issue and clearing them before moving on. One question: you do request for a self-exclusion?
And regarding the possibility to unban, as stated [and better explained by Kirito89 it should not be possible. They theoretically can, but they should not do that, as it will be ethically wrong, not to mention violating some regulations. If you still insist that they can, in a sense that there are prior instances of them unfreezing an account before its exclusion period runs out, you are more than welcome to provide it.
Here's how it went down....
- I asked for my account to be closed, not self-excluded.
- Afterwards, the support agent provided a copy & paste message that said I would be self-excluded for 21 days and if I make a new account or sign into another account, they would permanently ban me.
- I ended the chat by saying "tired of being harassed by the staff members for trying to help. ok bye".
- Then, I was banned for self-exclusion immediately after.
- The next day, Razer deposited funds to my closed account and sent me an email that he did that.
- I asked for my account to be re-opened, only to be pawned off to 3 other agents who said it was impossible to do so.
It's likely that Razer pawned the ticket off to 3 other staff members because him and I both know it's possible for him to unban me. I don't have any proof of them unbanning an account from self-exclusion, I just know that from experience with owning websites that have a user database, it's definitely possible for them to reinstate my account.
Also, I never closed my account on the grounds of having a problem with gambling. I closed because I was being treated unfairly, which seems to be pretty evident from this whole entire thing
I see. Thank you for giving more details of the account closure. I am not sure I am correct, but the way I see and understand it, I think you unintentionally [as you never intended to undergo an exclusion] submitted a self-exclusion. According to their ToS and Responsible Gaming pages, if you wish to terminate your account, all you have to do is simply stop playing. You writing to their support and asking for an account closure might inadvertently interpreted as asking for self-exclusion, given that's the requirement for a self-exclusion
https://talkimg.com/images/2024/02/23/YLXj3.jpeg https://talkimg.com/images/2024/02/23/YLa68.jpegWith that said, and daring to move closer to the next subject as it happen to be brushed on your reply [marked in bold], how likely do you think it is that it all happens by accident? i.e. Razer was arranging for your bonus [as I am sure you understand well, the bonus can not be instantly credited the second a decision is made, they need to arrange it with other department and it take time] and you happened to email their team asking for an account closure at a relatively close time. He reached to you to inform you about the bonus with complete unawareness that you requested a self-exclusion that's been granted one day prior.
The biggest problem here is not with the self-exclusion. The biggest problem is that I never got paid for my first exploit that I found and reported in November and that Rollbit lied to Stake about the exploit existing. I was given some bullshit excuse, which you can see below.
Razer admits that they won't pay me out because "damage was already done" and they apparently "found it during their own investigation". If they had found out about it in their own investigation before the multiple times I reported it to them, then why did it take them over 10 days to take action? The incompetency of their team for not taking action isn't my fault, it's theirs. I still did my part and reported it, expecting a payout.
The exploit was so bad that they removed the entire gaming provider from their platform. So, I am now not paid for finding an exploit that was costing them a lot of money. If I hadn't reported it, how long would it take for them to find it? How much money would they have lost?
https://i.imgur.com/S1UPHtD.pngOn top of that, I went to Stake to report it to them. For some reason Stake thought it was a good idea to instead of replicating the exploit I found, consult ROLLBIT (their competitor) and ask if it was even a valid exploit. The result? Rollbit lied to Stake when asked about the exploit. I even showed my email correspondence with Razer that completely suggests otherwise. Therefore, Stake never even looked into the exploit which again fucked me over because I didn't get paid out for it.
This whole self-exclusion thing has to do with my most recent findings which happened this month. As I mentioned, it's quite obvious (due to my history with the Rollbit Team treating me unfairly) that they intentionally put the funds on a locked account. Razer can definitely see that my account was closed prior to adding funds to it. They are just using my account closure to buy themselves time to maybe fix the problem because, remember, I have leverage. I can almost guarantee you that they will find a reason to close my account to make sure I don't get access to the funds when the self-exclusion is up. They've been petty with me so many times in the past.
