Upon review, the KYC documents submitted from your account were flagged as fraudulent by both our KYC provider and internal fraud team.
And if you don't mind, I will love to ask Why was my documents flagged as fraudulent, because the two ID Cards which I provided (i.e Nigerian Voters Card) which was first rejected and my "Nigerian NIN" are the two recognized ID Cards used both locally and international to verify Exchanges, Casinos and many other online platforms, which has always worked successfully. So I don't know why when it got to Sherbet, you people accepted my Selfie verification, and rejected my document on the basis it was forged, which wasn't.
It is essential to note that, unlike many other platforms, we provided you with multiple opportunities to rectify the situation by submitting valid KYC documents. Our support team remained friendly throughout this process and wanted to assist you. Unfortunately, after the fourth attempt, genuine documents were still not provided, leading to the suspension of your account.
No doubt I was given multiple opportunities, and I uploaded my valid NIN document multiple times for you to verify my account,
but yet your support team kept on declining my KYC, but rather your live support person (i.e 8lowie) told me that my KYC was rejected because the physical NIN ID Card which I submitted was suspected to be a printed copy of the digital NIN Card which I earlier submitted. And I'm yet to understand what that statement actually meant, or were you expecting a physical NIN Card to be different from a digital one? Because here in Nigeria both digital and physical NIN are the same and recognized for KYC verification on all online platforms.
Hence, no doubt that your casino have been in existence for more than 2yrs, but what I stand to say is that all the documents which I provided were all valid documents of mine, and none was forged, and I will be very glad if you can have a review on this case once again. Thank you