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Quote from: Jinbabyyom on March 02, 2024, 06:22:43 AM

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

The thing is that, stake didn't just block the account without any significant reasons, and from the look of things, the ops already violated the rules before even knowing that having multiple accounts under the same IP will result in account abuse which it conciquencies is blockage of account and with all the found in it, and in this case, the husband and wife committed a violation of the casino rules and their law will take it course.

My only worries is that, hope the players did not make huge deposits on the account before it was frozen?

It's unfortunate that the couple is in such terrible circumstances, but there is nothing we can do about it. Perhaps this will teach them a lesson so that the next time they gamble, they will already be aware of the potential consequences of failing to read the terms and conditions of the casino. Since it was so lengthy to read and at times the words were too small for my eyesight, I am aware that many people—including myself—are too lazy to read it, but I think it's a useful first step that we should take to ensure a simple and enjoyable gambling experience.