Quote from: BC.Game Support on Today at 06:21:25 AM

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

First, thanks for answering and confirming it.

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At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.

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Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you.

Thanks for it, once again.

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we could have directly closed your account since you didn't inform us about addiction issues on other platforms

What? You were told on 18th February, remember?

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Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days.

What about all my deposit limitation requests? What about all my stake limitation requests? what about your terms lie about it - offering something that in fact doesnt exist/work?

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Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

You can still repair the issue and learn from it. You can refund my deposit sum to the moment I told you about this. Or the moment that forum members told you about that, or the moment you received dozens of messages asking to limit my deposits.
I believe you need the money loss after those moments less than me. All I request is to have it rollbacked. It will void the 1st claim compensation, you will still make profit from me.

Fix your terms and conditions removing the stufff you can't comply with, or add those tools to the future users that needs them
https://imgur.com/4KcuhPw

You told this on CG:

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We request the user to share the specific chat or email where they discussed self-exclusion or issues related to gambling addiction. On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld.

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It was a bit late automatic thing (over two weeks after).

In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

Thanks for reaching it once again.