Quote from: brAcckii on Today at 07:15:59 AM

Quote from: Jackbit.com on March 05, 2024, 08:09:06 AM

Dear GekkeBelg,
This is website terms and conditions (https://jackbit.com/en/static/terms?category=generalterms)
PART "3.WHO CAN PLAY" - There you can see most of the restrictions the website has for the players and countries
Best,

My account has been unblocked, but the balance has been set equal to the deposit. I don't think this is fair, as 90% of the winnings were made at the bookmaker. I played in the casino for no more than 15 minutes over 2 weeks while my account was active. The restrictions mention several slots, but I remember choosing Netent slots, which I like to play, and there are no restrictions on them. And even if we assume that I opened a slot that is prohibited for playing in my country, then why not just take the winnings from that slot?

I see that you have made changes to the terms and conditions, where you mentioned the prohibition of access to the site from the territory of Russia, Belarus, and Georgia. Do I understand correctly that players from these countries can play, but through a VPN? Since only access is prohibited, not the players?

Please clarify. Also, if access for players from Russia is suddenly prohibited, don't you think it would be fair to pay out the winnings that were made before your restrictions, as reflected in the rules?

Dear BRACCKII,
Unfortunately, Russian players are restricted per terms and conditions
As the responsible company, Jackbit Casino lets you withdraw the deposited + winning funds, so now you can request a withdrawal to take your money
According to the rules, in a similar situation, only deposited funds have to be refunded but as you had some inconvenience we are letting you make a full withdrawal
Unfortunately, after your withdrawal, your account will be deactivated because of the rules of the casino regarding Russian players
This unfortunate issue could happen but we are here to assist you all the time, so for more information you can also contact our support team - SUPPORT@JACKBIT.COM
We hope at this moment, everything is clear
Sincerely,