Quote from: Beparanf on Today at 01:15:59 PM

Quote from: legendmina1 on March 09, 2024, 09:47:02 PM

My problem is with three things;
1) Asking for KYC when I am literally under $1000 total wagered (WHO THIS KYC INFORMATION EVEN GOES TO??)
2) Refusing to even let me withdraw/close my account
3) Hiding behind their ToS and slow support which ceased communication

Your problem is this while you didn’t bother to read the ToS before you deposit or even when you are already playing frequently? Regardless the amount of your current balance they have the right ask you KYC.

You mention that you have many years of playing in the casino but do play frequently on crypto casino because KYC is already a thing ever since licensed is already introduced for online casino. Your problem is very easy to resolve by undergoing KYC because this is something that you agreed when you sign up on this casino. This issue is not a scam accusation but rather a negligence on user side for not reading ToS.

Thanks for your comment, I admit I did not read the ToS which states they have the right to ask for KYC any time. But let's be honest, That's a stipulation in all casinos but very rarely enforce unless I am wagering a lot, or I have multi account or any other suspicion like that

I was withdrawing multiple times with no problem (all to the same address), how is it any different this time? Why they want me to provide kyc (picture and back side of ID/passport) to withdraw less than $100? that's a red flag. Any decent casino will disable your account and at the very least let you withdraw your deposit!

Even then, there is 0 guarantee they will honor the withdrawal. Frankly, I don't want to submit my documents to them, or stored by them. (what is to say they will later accuse me of fake documents?) 0 communication on email, twitter and here.

So please Shuffle support if you read this message, tell me publicly here what rules I break? I am playing from my home IP with no vpn and have only account registered when I first heard about this sportsbook through Twitter.

Thank you