Quote from: Solosanz on March 11, 2024, 04:02:46 AM

Quote from: BC.Game Support on March 11, 2024, 03:20:27 AM

Thanks for posting about your issue here.

Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.

During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.

As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.

Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.

It's a joke? how does the situations matter with your terms? it's very subjective.

I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.

Well, withdrawing 14x the initial deposit has nothing do with this case...

I found myself compelled to undergo the KYC procedure on BC.Game casino shortly after a significant win. However, in the midst of pressure and the fear of losing my funds, I complied by uploading my photo. Yet, instead of empathizing with my situation, they accused me of acting under hardship. My defense is rooted in the very fear that drove me to comply – the fear of losing everything. Disregarding my concerns, they promptly closed my account.

Based on my distressing experience with BC.Game casino, I strongly discourage anyone from subjecting themselves to similar treatment. Their unfair accusations and immediate closure of my account, without conducting a proper investigation, highlight a blatant lack of integrity and customer care. I urge you to avoid this casino to spare yourself from encountering similar frustrations and disappointments.