Quote from: Jawhead999 on Today at 01:03:37 PM

Quote from: Joana226 on Today at 12:52:34 PM

My account is closed since November. I'm waiting for their invite through email to meet them. It will be dragged weeks or months... you will see.
Why only now they "offer" this solution? Why did I need to create a thread here? why not answering emails or chat? why keeping it silently 5 months?

Why did I need to wait 5 months for this? Explain it.

They gets pressured by you and other users, that's why they choose to handle the case instead of being silent/ignore it. I understand you want them to tell the actual reason why they did it to you, but I guess they won't give it because other people will try to abuse it i.e. double edged sword. Just like in other casinos, most of them won't give the actual reason.

It's better for you to follow what they ask, you might get your coins.

I feel it's unjust... I'm merely inquiring about what has already been requested.

Quote from: holydarkness on March 11, 2024, 11:33:22 AM

This time, I actually have to agree with this. What kind of "KYC under threat" do you mean and how is it justifies the account being locked and amount winning being held? She shows the distress hand signal on her KYC? If she did, notify the authorities to send help to her home, not confiscate her funds.

Please elaborate more.

Is it unreasonable to request transparency and clarity regarding what was wrong with my photo? It's perplexing that they can't even share the censored image. To me, it seems like yet another excuse to withhold my money.

Additionally, could you provide any evidence that requesting a video call is a standard procedure? I haven't found any mention of it in their terms. I'm not opposed to the idea, and I'm patiently awaiting a meeting request via email.