To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?
This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.
They told the issue here is that they reviewd again my KYC after my Big Win, and they found that I was being under threat. Doing that they stopped helping me through email and chat spamming always the same answer.
Under threat of what? If the problem is only your ID then why this matter needs to be this long. Do you have no problem providing valid ID? I have this same issue on Livecasino and Duelbits but the error is on my side since I didn’t notice that my ID was already expired but I solve my problem immediately after I provide valid ID. Take note I won huge amount too but not as huge as yours.
I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.
All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.
Don’t do this, Passing your case to Curacao will make your issue longer to process. BC will not be able to fix your issue here because they will deal with Curacao license which will take a lot of time and probably money from you for your lawyer expenses. BC is cooperating here in the forum, just be patient here because they will help you to solve your issue assuming that’s there’s no underlying issue aside from what you disclosed here.