Quote from: Coin_trader on Today at 09:00:54 AM

To be fair, Does this user really have a questionable activity about her winnings that makes you investigate and hold her fund for this long period of time? I’m not questioning your integrity but I’m curious on what is the real reason for flagging his account after winning that amount?

As I believe you're well aware, verifying a bet prior to releasing them to the winner, to be sure that the winning is justified and does not utilizing anything malicious, is a common practice shared amongst casinos for big wins.

Quote from: Coin_trader on Today at 09:00:54 AM

This issue seems like being prolonged due to the KYC which shouldn’t be not the main focus of holding his funds if he play the game in fair way without any evidence from you of malicious practice. Because it looks like winning in your casino a jackpot will cause a delay a withdrawal if you can’t provide a valid reason for the investigation aside from the winning amount.

Quote from: Jawhead999 on Today at 07:43:53 AM

[...] at the same time it's not make sense how a picture under threat violates their terms. [...]

I can't be 100% sure, but I believe what happened from BC's side is something that goes along what I assume and describe here [post #47], of which prompt them to investigate.

Quote from: Joana226 on Today at 09:18:35 AM

[...]
I now have the support and guidance of Roelof Bijkerk in this matter. He has experience in litigating against BC.Game in similar cases in Curacao.

All I need is an official communication from BC.Game's official email to my registered email address. While it may not seem significant to you, it holds legal importance to the case.

I don't think I understand... well, actually I think I do, but I must have understand it wrongly because it doesn't make sense. You're saying that after all of this push and pull, after all of these efforts, when BC finally agree to perform a video verification, the one that --once you passed it, and which you'll be able to pass it very easily, as you're indeed the owner of the submitted document-- you didn't come to the session [which they keep open for hours] because you decide to take it to a lawsuit? The few seconds call of video verification can solve it, and you didn't want it anymore? And you made this decision right when they agreed and established the session, because up to yesterday, you're seemingly still open to this method.

Or was it because you think BC actually will not take the session and prove the credential. And when they do, you need to find a way to get around it? I honestly want to believe that I understand things wrongly, because here's a solution for your case, that'll probably just take less than a minute, and you won't even bother to try it and decide to take a course that'll steal you weeks, if not months?