Re: [SCAM] BC Game closed account with my winnings! >$90.000
Following a detailed review of the complaint and subsequent video KYC verification, we have concluded that the individual presenting the complaint lacks direct knowledge and familiarity with our platform and its various features. During the verification process, it was evident that the respondent relied on assistance to answer basic questions related to gameplay, VIP levels, cashback schedules, and site-specific terminologies.
Key observations include:
- Uncertainty and inconsistency in identifying game types and features, with reliance on external prompts to answer questions about the platform's games and VIP levels.
- Lack of knowledge concerning transactional details, such as recharge icons and cashback timing, further indicating unfamiliarity with the platform's operational aspects.
- Dependence on a secondary individual for information, who appeared to have direct knowledge of the account and its activities.
Based on these findings, we have reasons to believe that the person presenting the complaint is not the genuine player or account holder but was attempting to represent the account without adequate knowledge or authority. This conclusion is reinforced by the need for external prompting and the incorrect responses to standard operational queries of our platform.
We take matters of account security and representation very seriously and must ensure that all activities and complaints are genuinely and accurately presented by the actual account holders. Therefore, we cannot proceed with the claims or requests made in this complaint as it fails to meet our verification standards.
Edit: Additionally, the individual prompting the user in the video call (self-identified as the son) has documents linked to another ID on our platform (ID: 25022188), with KYC-supported documents belonging to a different user. It is reasonable to infer that the individual operating these accounts is indeed the son, who has previously submitted misleading information and incorrect KYC details twice.
This reply is pure darkness. WTF? I am not on any side here but this is shocking and terrible and this must get to an stop most important for the future! What the F are you doing seriously?Key observations include:
- Uncertainty and inconsistency in identifying game types and features, with reliance on external prompts to answer questions about the platform's games and VIP levels.
- Lack of knowledge concerning transactional details, such as recharge icons and cashback timing, further indicating unfamiliarity with the platform's operational aspects.
- Dependence on a secondary individual for information, who appeared to have direct knowledge of the account and its activities.
Based on these findings, we have reasons to believe that the person presenting the complaint is not the genuine player or account holder but was attempting to represent the account without adequate knowledge or authority. This conclusion is reinforced by the need for external prompting and the incorrect responses to standard operational queries of our platform.
We take matters of account security and representation very seriously and must ensure that all activities and complaints are genuinely and accurately presented by the actual account holders. Therefore, we cannot proceed with the claims or requests made in this complaint as it fails to meet our verification standards.
Edit: Additionally, the individual prompting the user in the video call (self-identified as the son) has documents linked to another ID on our platform (ID: 25022188), with KYC-supported documents belonging to a different user. It is reasonable to infer that the individual operating these accounts is indeed the son, who has previously submitted misleading information and incorrect KYC details twice.
You don't have the right to act this way and you know it! You just change reasons until you will find one that will holds so you can keep the money yourself for the company party.
You cant demand your customers to know anything about your platform's games and VIP levels & cashback timing. Me personal gamble a lot every week and I don't have any clue about things like that.
Also, it's impossible to know when you exactly deposited. And what you believe is irrelevant it's what you can proof that is relevant same as in a court. Yes OP don't know a lot about your website, but please ask this to every user you have and see how many that will answer the same way. I can assure you it's many!
As I said I am not on OP's side I am on the right side and what you doing is wrong. Are you broke or what is the problem? Why cant you pay out a winning when the customer have done EVERYTHING you asked for and even more? Soon I will contact some people that actually have power to withdrew your license and make them look into this case because now this have gone to a case where OP is right to his/hers winnings and you are actually wrong and not paying them out. I am very disappointed to see casinos act this way, it destroy the fun for so many people, it's like you are afraid to win big because you know it will end up in problem.
And one thing I can promise you, acting the way you do only make you lose customers and income instead of saving any $90K but I guess your to blind to see that. Sad... very sad.
What if you always did act right and worked on getting a good reputation instead, imagine how many more customers you would have and how much more money you would make.
Again, good luck to both parties and I hope this get solved the way it should and looking at what have been posted here to this date the right thing is to cash put OP's winnings. BC.GAME stop play god and be human.
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Best regards
BabyB.