Quote from: AHOYBRAUSE on Today at 11:26:10 AM

Quote from: markk1 on Today at 11:15:37 AM

Quote from: AHOYBRAUSE on Today at 11:09:08 AM

Quote from: markk1 on Today at 10:37:22 AM

They gave me a code for 133 euros and again there were problems, now I can’t go through verification to withdraw funds! The application does not accept my document (EU ID card).
I wrote to online support, they said to wait 1-2 hours, the team will check the documents manually.

When I verified my ID is also took some hours, that's normal sometimes.
That's why, when I play at sites that mostly require KYC, I do the verifications mostly even before my first deposit ever.
If I have this done already there is no reason to delay future withdrawals and often enough it also gives some better bonuses occasionally which you wouldn't get without KYC.

They told me in the chat that they rejected my document! They ask me to upload another document, but I only have an ID card.
I have a new ID card, received it this year. They don’t want to accept it, they ask for ANOTHER ID card or passport.

What kind of ID card? I saw you writing in the Russian local board, I guess this area is ok, though you said it an EU ID.
From the EU only France is a restricted region and not permitted to play at BC. Hopefully your's in not from there.

When I did KYC at this site I entered my Japanese residence ID, even though I am German. After some hours it got accepted.

I'm from the EU. ID card of a new format.

Here is the response from live support: Since we no longer accept residence permit, please upload id card, passport, or visa.