Quote from: Hamphser on Today at 05:53:13 PM

Quote from: Beparanf on Today at 03:15:17 PM

Quote from: arwin100 on Today at 10:37:44 AM

This is really frustrating if he always get denied even if he submit his details. Maybe the best thing he could able to do is to ask the assistance of support about what they really like since maybe they can share some formats to follow so everything ask will be submitted successfully.

If there's no able to guide him since sometimes support answer takes so slow then I guess much really better to contact them in this forum since maybe they can get the answer that they want to get from them and solve their ongoing issue. Hopefully both parties will settle and no person aggrieved in this situation.

The support already did give a specific ID requirements since his drivers license and other ID is already denied. The support is now asking for the OP passport as the only ID requires for KYC verification based on the screenshot provided by the OP.

I’m not sure what’s really the problem on his valid ID that he submits to the support but maybe the ID is already not in good shape or his case needs further verification to check his nationality that’s why support becomes stricter on his verification process.

Drivers license is already that a valid ID i should say or even making use it on exchange verifications this one is really that already enough. It would really be that a shit condition or situation if you would really be having that kind of condition whereas platforms would be asking out some passport. I have just remembered a particular platform that do ask only passports which is Coinlist. lol.
If the amount were talking on here is really that something significant then i would say that it wont really be that a bad idea for you to get some passport.
Here in country it does really need up some 6-7 documents which you do need to submit or comply before you could get one. If this is something that you could be able to do it
then i would definitely be doing it if the amount is really that worth.

I don't see the logic that things have to be so complicated in a casino, because things in casinos with KYC are not enough? If the player loses a large amount the casino does not have to provide any type of documents or anything, so why not for the casino, but for the average player yes? Or am I devil's advocate, but come on, everyone is looking for money in a casino and it would make me very angry that I have to bet a large amount of money and if I win it, they should at least pay. Me, because I'm taking a big bet, My big risk and by chance I won it, why would they deny me? The passport, the driving license is a valid document, they should not require so much.