Quote from: Slow death on May 08, 2024, 08:39:27 PM

Quote from: kloss on May 08, 2024, 05:08:10 AM

Request for withdrawal of ~100 Doge, denied for "multiaccounting", this is from chat support:

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[08:50]    MEG***: The site does not allow multiple accounts, sir.
[08:50]    ***: Ok, which are the others then?
[08:52]    MEG***: My knowledge of this is pretty limited. Your question about the other account will be forwarded to the support team. A support response could take a while.
[08:53]    ***: While means a day, two or?
[08:54]    MEG***: 24 hours
[08:54]    ***: Ok
[08:55]    MEG***: Is this email accessible to you?
[08:55]    ***: y
[08:55]    MEG***: They will get back to you via email.
[08:56]    ***: Ok
[08:56]    ***: Bye

Mail support:

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Hi,

Good day, ***. I understand that you want to know more about the details of the multiple accounts tagged that caused your withdrawal to be rejected.

Regards
WTM

One week - no answer, and now:

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Assigned freespins

You recently were awarded with 3 freespins.

Hurry up as they are valid only for 24 hours and good luck!

Hilariuos!

It's something complicated, this casino has a complaint on trustpilot, although I'm also seeing positive reviews about them on trustpilot, I still prefer to give more importance to this negative review because it seems to me that it's a legitimate review, this would show that using this casino has high risks , and that when people use it, they should be prepared to lose money even when they win money at the casino, because the casino can withhold people's withdrawals

source: https://www.trustpilot.com/review/wintomato.com

I hope you are lucky enough to have your problem resolved, something that I sincerely have many doubts about, in any case, I advise you to create a scam accusation against them and follow the appropriate format

https://bitcointalk.org/index.php?board=83.0

https://bitcointalk.org/index.php?topic=260073.0

Post all the proof you have, preferably choose to post photos of the dialogue you had with support, detailing how your problem happened. Maybe this way the casino representative will respond to you and resolve your case, and it's very sad that people have to resort to this method to have their problems resolved. In my case I don't use this casino and I see that I make a good choice in not using them

We have a strict multiple account policy for NDB (Non-Depositing Bonus) users. The policy only applies if the user collected NDBs with several accounts simultaneously. If the user reports to clear the alternative accounts, we will do it.

The above-mentioned review is highly biased as the user was spamming support and the chat room, requesting loyalty bonuses which were dropped by our admin.