glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.
I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time.. This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.
I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"
I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before. Also the "here make your kyc within 180 minutes" and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.
People are waiting months to get paid from other sites. Sportsbooks are now asking for source of funds and bank accounts. The KYC is becoming more prevalent and intrusive. Check scam accusations. One person has waited 9 months. There are a lot here
I assume that you play at a lot of crypto books. Feel free to post positive or negative experiences as it will help all