Hi,

Please note settings have been adjusted and I can now receive messages from newbies.
Feel free to send me a DM if you were unable to previously and I will look into your query.

Best Regards,

Customer Support Team
FreeBitco.in

Quote from: NotATether on June 19, 2024, 10:21:40 AM

Quote from: blackmtl308 on June 18, 2024, 02:18:59 PM

You don't accept messages from Newbies, what is the best way to contact support and get a response?
I've been waiting for 2 months.

Hi ShowOff and Fivestar4everMVP

Thank you for your posts.
The Account name 'CSFBC' stands for Customer Support Free Bitco.in, I appreciate your feedback regarding the name and text description. Therefore, I will looking at this in more detail, so as to better represent the Customer Support Team and facilitate ease of use for everyone.

Best Regards,

Customer Support Team
FreeBitco.in

Here is one merit in case the rep still hasn't opened messages for newbies.

Quote from: tranthidung on Today at 01:56:30 PM

Quote from: ShowOff on June 19, 2024, 07:28:22 PM

From the account name "CSFBC", I think it represents "Customer Service Freebitco.in". But first, welcome to the forum and congratulations on your new job. I really hope that many issues are resolved fairly when casinos have customer support representatives on the forum.

Quote from: Fivestar4everMVP on June 19, 2024, 07:44:57 PM

I think it's more like "Customer service for freebitco casino", but still, the abbreviation doesn't really stand out if you ask me, most especially when it comes to forum members being able to know or differentiate normal regular users from the customer support, that Monika still looks more like it's a normal user if you ask me.

What would have been more appropriate as a username for the customer care would be "Freebitco CM" or "Freebitco CS", the "CM" simply means "Community manager", while the "CS" simply means "Customer support".

We all only are guessing what the username means. I believe it was chosen intentionally but what it means, we will when the CSFBC account confirms it and I hope it will come together with a text description on the account too.

Customer Support
Customer Service

They are all good and honestly, I don't care what will be used and I only recommended CSFBC account and the operator needs to add an account description for its role on FreeBitco.in company. It's simple but can help to avoid incorrect understanding.

Hi Slaman29,

I appreciate your post.
The account was opened in order to provide support to all on the forum and make you aware that there is now a Customer Support team here to assist and improve your experience.
All feedback that is provided will be taken on board and help us moving forward - I welcome it.
The Customer Support profile will be updated, in order to accommodate the required settings.

In regards to upgrading the wallet system, I am looking into this and will get back to the forum with a further response after review.

Best Regards,

Customer Support Team
FreeBitco.in

Quote from: slaman29 on Today at 10:20:42 AM

Man, if only you guys actually listened to feedback here and hired an actual user who knows the forum and can deal. Practically, someone like TheQuin but actually being active.

@CSFBC: First step now, update your profile properly, get FBC to merit you 10 points, and buy Copper Membership. Then you'll be able to receive messages and remove some restrictions.

Quote from: Mahdirakib on June 18, 2024, 05:30:48 PM

And they have enough funds to pay the users. But whole Freebitco system is backdated (withdrawal method, support system, etc).

About withdrawal method, Yep, I think several years ago when Segwit was happening, TheQuin did respond about this, he said the cost and effort of upgrading the entire wallet system was too expensive, especially because of consolidating all the dust.

It didn't really make sense to me, because if you waited even longer, BTC gets more expensive, and you lose every time you process on legacy.

FBC has to seriously consider upgrading wallet system man.