The representative reply makes the whole thread confusing. I’m not sure how this bet can be settled as win while the OP is just seeking for refund. OP will not open this thread if the bets are “won”. I’m not sure what bet slip does the representative see or if he read the whole thread before he made a reply.

But I think the bet in question is what posted in the OP while the mods look on different bets on the account history.

@OP you should follow @Russlenat suggestion since the support is more active on telegram due to communication moderation.