Quote from: Metaspins.com on Today at 05:43:25 PM

Quote from: holydarkness on Today at 03:57:41 PM

Quote from: Metaspins.com on Today at 03:50:04 PM

Hi holydarkness,

To maintain the integrity of our processes and prevent the occurrence of multiple accounts associated with the same user, we cannot fully disclose our methods publicly. However, we can confirm that, in addition to our Know Your Customer (KYC) procedures, we employ various measures and multiple software solutions. This was applicable in this particular situation.

Kind Regards,
Metaspins Customer Experience Team

Yeah, I'm fully aware of it, that you can't disclose your detection method to avoid future abuses. Fortunately, that's not what I asked. I simply asked if it's true that OP was previously accused of multi-acc, which the allegation never got addressed or defended, it simply disappear. And if the answer is yes, then why?

The account has been closed for a valid reason, and we have informed the customer about this decision. We believe everything has been addressed, so no further discussion is needed.

I'm afraid your refusal to give that simple question with direct answer and rather choose to reply with something dismissive actually points to an affirmation.

Regardless of what OP did/do/will-do, and the current state of his account, those multi-acc or whatever situation he did that brings us to this current situation, or how you take action now, I don't think it justifies the probable scenario that might took place in the past [that you've been craftfully tries to get away from by giving vague answers]: that you suspected him of multi-acc, but let go of that allegation because he lost, allows him to play and made withdrawals, and only brings it back up recently [this time with perma-ban] when he won big and tries to withdraw.

I really hope you would be able to address that issue transparently. Otherwise, the probable working theory above will be the one that applies on people's mind, and it would lead to a conclusion where the safety of the community who play at your platform is not guaranteed. Be it that they're an abuser or not, they'll "get away" with their cheating as long as they're losing, the allegation will suddenly be temporarily halted, the players can play as usual, until they want to cash out big. Then the allegation will come back.

This is an dishonest practice, and I [once again] really hope you can clarify better.

OP, can you please tell us how many times have you been able to made withdrawal after the situation where your withdrawal got locked last year?