Quote from: panjul07 on July 25, 2024, 02:27:57 PM

@Weiss.bet, how long is you average withdrawal process? I checked your terms about withdrawal, it is written that withdrawal process may take 10 minutes or more.
Although this 7 hours is not the main issue as what I understand is that the above user tried it since more than a week ago but still unable to get his withdrawal at least until his last post.
He is one of your VIP user and as far as I can see he did not do something against your terms, why do you serve him that bad?
What makes the withdrawal take so long time to process? I think you should serve your players better if you do not want to lose your players.

Thanks for your message! All cases are personal, and we check individually because each user is, first and foremost, a person for us who deserves to be treated with respect and fully satisfied with their request!

If you have any questions, we are glad to answer them or assist you with anything you need. We will be more than happy to see you at WEISS. Give it a try, and ensure we are following the highest standards across the industry! Once again, thank you for the message, and have a great day!

Quote from: Eternad on July 25, 2024, 03:11:03 PM

Sadly, We don’t rely much on 3rd party website when it comes to casino review because some of the review in there can be manipulated since anyone can create an account or a casino can launch a promotion to get positive review which is not possible to do in the forum because user here just post genuine review for casino with an exception to some newbie account that use to attack casino..

There’s a lot of old casino here that already cemented their good reputation here that’s why user typically suggest for a much better alternative that we are frequently using instead of trying new casino here with less review from forum member.

Greetings! The forum has many reviews and messages about WEISS. You can also check reputable platforms and find many reviews, depending on which you trust more!

We fully respect every platform that treats the users with the highest standards. You can find many benefits on new and experienced platforms! Thanks for your response, and have a great day!

Quote from: DonnaMel on July 25, 2024, 08:20:22 PM

I can confirm I did receive my withdrawal a couple hours ago. Let's assume it was just a mistake on their part to not send it earlier.
I hope you don't leave your future customers waiting this long on payouts Weiss, thank.

Thank you for giving an update about this case! We are glad to assist you with your request.