Quote from: holydarkness on Today at 06:39:01 PM

To give more context of what acroman08 said, though it's probably true that India is not part of the restricted territory, you still violates their terms when you visit from Australia [see below]. Further, from the chat log, they seemed to locate you solely from Australia, all of your activities is from Australia, and never from other country you mentioned, be it Canada, Singapore, or India? Can you give us a deeper understanding for this nature of the situation?

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am I correct to assume that you used their platform while in Australia?

Mix of Canada, India, Aus and Singapore - usually routed through my Canadian VPN on my laptop. I travel for work constantly. No issues til I withdrew that $28k recently. And again, I did the KYC approval with my Indian residency up to L4 (which was super elaborate) before they decided to screw me over / instantly close my account.

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there is a recent case here where they confiscated the remaining balance...of the gambler's account on Rollbit because the gambler had significant profit overall on the site

So disappointing to hear they treat others like this too. I guess this is part of their business dna though. Let someone play an -EV game, and if they happen to get up, then just nuke their account and refuse payout. But I'm sure if said individual was in the hole they'll happily accept more deposits...