Quote from: holydarkness on August 08, 2024, 07:18:32 PM

I've got a response from BC and they informed me that they're still waiting for the provider to finish investigation and/or made their [the provider] ruling of the situation they found you're in. They've [BC] been trying to press and chase the provider to conclude the investigation faster, but, as always, the length of a third party investigation is completely out of casinos control.

However, I was informed that it won't be too long now.

Quote from: BC.Game Support on August 09, 2024, 08:04:21 AM

The provider is currently handling the issue, and BC.GAME is actively following up on the matter.
We hope to receive and publicly share the conclusion from the provider within the next few days.

Thank you both for the update. I look forward to the conclusion of the investigation and its findings.

Quote from: JollyGood on August 10, 2024, 07:57:43 PM

Quote from: MFreM on August 05, 2024, 07:17:05 PM

For clarification, I never actually played with all (or even a sixth) of those 277 'currencies' at the same time. That would have been absolutely overwhelming and way less fun. I simply switched between them regularly

Looking at this from a different angle, is there anything at all that comes to your mind that you were sure about was deemed to be within the rules (normal/acceptable) yet could be misconstrued by BC.Game as you breaking the rules stated in their terms and conditions?

Regarding your question, I'm not entirely sure why you quoted that particular line from me.

In my original post, I mentioned that I had played with multiple different currencies, and later the number was specified as 277. Without clarification, it might be easy to assume that I played with all 277 currencies simultaneously, which would be impossible for one person—unless they were cheating or using a bot, which I did not do. My intention with that line was to indirectly clarify that I didn’t cheat or use any bots. However, I could be mistaken, and perhaps no one interpreted it that way, making this explanation unnecessary.

When I first posted, I had very little information about my situation. All I knew was that I had received an email from support stating that I was permanently banned for violating the ToS by using prohibited techniques. Since then, through browsing this forum, I've learned that this message was just a template. Normally, these messages include the specific reason for the ban and refer to the relevant clause of the ToS, but that part was missing in the message I received, leaving me with only a vague understanding of the issue. At the time, I assumed my playstyle was considered a prohibited technique by BC.Game. So, to answer your question, that was the one thing I believed was within the rules but could have been construed by BC.Game as a ToS violation.

Since then, I've received updates and more information, thanks to [helper] and [support]. It seems that the provider requested an investigation, and my account was closed as a precautionary measure until the investigation is complete. As I understand it now, my account wasn’t closed due to a ToS violation.