It'll greatly help me understand the situation
Who are you? You're not the official support and it's completely fine to post here since the gambling board has way more eyes than the reputation/scam board, which means that the issue will be addressed much quicker.
Also issues != scams
[...]
Oh, my apology. You are right, I am no one, really. I just accidentally stumbled upon this thread. It seems I spoke out of my turn and stepping on many toes by suggesting such as indicated on my post, and for that, I am sorry.
I mean no harm, so I will this thread and the issues within it to those who clearly are more seasoned and well versed on handling such situation.