I've send Razer a PM yesterday, as promised, to see if he can ask someone on the complaint department to look and give response to your situation. Razer is yet to be online since 12th august, so perhaps a little more time will be needed, for him to be online and to notify my PM and give me insight from him of what he can or can not do.
Thank you for this, but still no reply. Do you suggest escalating this somewhere else? It seems suspicious that they take so long to reply once I provided the evidence that proves my case...
Hi, I would expect as much [no reply this far] as Razer seems to be offline. I think he was briefly online on 15th, but was unable to attend to any PM, given my inquiry about another situation is also not yet addressed.
About escalating this somewhere else... remind me again, to whom has you raised this dispute to?