Quote from: HunnyFinance on Today at 04:51:33 AM

Quote from: Pluisje on August 29, 2024, 02:51:53 PM

I wonder where the process is for larger losings, since it was no problem to lose big on Hunnyplay...

And suddenly there is a whole process for medium size winnings.

If the contract has enough funds, why would you not just complete the withdrawal process?

Actually it is funny that at first the withdrawal was approved and then suddenly due to 'volatile markets' and 'verification standards' I'll have to wait.

I will add the snips of these conversations later if necessary.

Again for the persons reading this, be careful on HunnyPlay, cause until proven otherwise, your funds are not safe and they will decide if your funds are stuck for a very long time, or not.

@HunnyFinance fix this.

Thank you for your continued engagement and for expressing your concerns so clearly.

We understand that the difference in processing times between losses and winnings can be frustrating. Our verification process is in place to ensure the integrity of all transactions, particularly when larger amounts are involved. This is to protect both our players and the platform, ensuring compliance with all relevant regulations and safeguarding your funds.

Regarding the approval and subsequent delay, we want to clarify that market conditions and security protocols are always taken into consideration to maintain a stable and secure environment. However, we acknowledge your concerns and are reviewing the specifics of your case to ensure a fair outcome.

We encourage you to reach out directly to our support team or your VIP Manager for more detailed updates on the status of your withdrawal. They are best positioned to provide you with the latest information and assist you further in resolving this issue.

Please know that our team is committed to resolving this matter as quickly as possible. We sincerely appreciate your patience and will keep you updated on any progress.

Your feedback is invaluable, and we are here to support you every step of the way.

Quote from: Fivestar4everMVP on August 29, 2024, 03:05:10 PM

Well, let me start by saying that there is no casino that can satisfy all their customers 100 percent, there will always be some unsatisfied players due to some reasons or the other, and some times, this reason may be the fault of the player him or herself, or the fault of the casino, there are bound to be misunderstanding at times, but what is more important is that at the end of the day, a resolution is reached and both customer and casino are happy.

But then, as regards to this case, holding a customer's fund for more than a day is scammy, not to talk of holding a customers funds against his will for more than 30 days or more that's a very big red flag and one I personally will not advice anyone to ignore..
Thanks buddy, for bringing your case and experience here, it's a good warning to several of us who are either playing on this casino, or are looking forward to playing on the casino some day in the very near future.

Thanks Buddy, for your support in this case. The reason I came to this forum is to let people know they need to watch out by playing in this casino. $7K is a lot and I'll do whatever I can to get these funds that belong to me back.

If I get nothing back at all, than at least let everyone know that this is a scammy project.

Note that I will be honest and will post it straight away when they deposited the funds in my wallet.

Thank you for your thoughtful comment and for sharing your perspective.

We understand that no casino can satisfy every customer 100%, and that issues may arise from time to time. What you mentioned about the importance of resolving these issues is something we deeply agree with. Our goal is always to reach a fair resolution that leaves both the player and the casino on good terms.

Regarding the current situation, we acknowledge the frustration caused by the delay in the withdrawal process. We assure you that this is not reflective of our standard practice, and we are actively working to address the issue. The delay has been caused by specific circumstances that required additional verification to ensure compliance and security for all parties involved.

We take any feedback seriously and want to assure all players that their funds are safe. Our team is committed to resolving this matter promptly, and we are in direct communication with the affected player to ensure a satisfactory outcome.

Thank you for bringing attention to this issue and for your understanding as we work through this.

Thanks Buddy, for your support in this case. The reason I came to this forum is to let people know they need to watch out by playing in this casino. $7K is a lot and I'll do whatever I can to get these funds that belong to me back.

If I get nothing back at all, than at least let everyone know that this is a scammy project.

Note that I will be honest and will post it straight away when they deposited the funds in my wallet.

[/quote]Regarding the current situation, we acknowledge the frustration caused by the delay in the withdrawal process. We assure you that this is not reflective of our standard practice, and we are actively working to address the issue. The delay has been caused by specific circumstances that required additional verification to ensure compliance and security for all parties involved.[/quote]

I am a bit suprised by this. Because the VIP manager told me that if I didn't get any funds by SEPTEMBER 30th! He will 'release' 10% of the withdrawal. If there would be some extra verifications needed and this is still not done by then, he could not promise me this. What's a bit funny as well is that your are "actively working to adress the issue". I really, really wonder what you have been doing the last 32 days, since the request for withdrawal.?!

Are you taking yourselves serious?