Quote from: ka02 on Today at 10:48:51 AM

Quote from: holydarkness on Today at 10:14:07 AM

How about you help us understand why you submitted screenshots of one casino and use them as evidence when you're trying to prove other casino to wrong you? I noticed my previous inquiry about it wasn't answered and you rather to respond to... something like above.

We can't proceed without you providing what's asked from your side.

Betcoin is not directly related to the casino I took screenshots of. I previously mentioned my situation with other casinos, which is why I gradually provided explanations and screenshots as evidence, but these have no direct connection to Betcoin. Currently, I cannot provide any evidence related to Betcoin because I only played on Betcoin for one day, and then my account was inaccessible. The only actions I took were sending two emails through my QQ email account, and that was all. I have also repeatedly mentioned that I only used two devices to play on Betcoin, which Betcoin needs to investigate. Additionally, the games I played are relatively niche and are definitely different from the games played by those who are suspected of creating multiple accounts. I believe this situation is quite rare. I think they have mistakenly identified me as someone they suspect, and they must have made an error. I only made two deposits into Betcoin, and due to the time and frequency of my transactions, I can no longer check them on my phone; I need to log in via a computer to access them. I hope this information is helpful to you.

I still find it rather difficult to follow your way to process things that made us ended up with you thinking providing those screenshots is beneficial or have any role at all on this forum. But, placing those things aside, and as you tell us that you have no evidence to support your claim, I guess we can only rely on betcoin to produce them for you.

Unfortunately, those information has a private nature. I'll strongly suggest to move this thread to the third party ADR. Betcoin.AG, I believe that offer is still open? OP, betcoin are on several ADR, like CasinoGuru and AskGamblers. Choose one. Far as I can remember, Betcoin is more than willing to escalate things to an ADR to get it resolved, but you only have one chance and one body. So, choose wisely.