Quote from: khaled0111 on September 15, 2024, 10:40:50 PM

Quote from: ryzaadit on September 15, 2024, 05:39:26 PM

No need "Shuffle" but we can say (NO).

Plus according to the "SHUFFLE" response you're in profit PNL (+95%). Usually, the refund process (I study in other casino) if you are not playing anything yets but the bookmarklet caught your device section in other casino and they notify the casino you are playing (cause using same provider). ...

I agree with you that a casino or any other business has the full right to ban a user’s account and seize his funds if they find out he violated their ToS. In some cases and out of generousity they will let the abuser withdraw his initial deposit unless he already has withdrawn more than he has deposited.

But in this particular case, Shuffle promized (in one of the emails they sent to him) to pay him the 111mbtc if he "appologizes and recounts the events that happened", which he did!

Exactly.
And that is the only problem I have with this case. If they had immediately confiscated everything including my deposit I would have no leg to stand on and have given up already 7 months ago. But they literally promised it in writing. The deal was: I apologize in public and then I get at least my deposit back. Meaning the stituation was restored as if I never had opened the second account. Which is the most fair. Also, meaning my 77mbtc sports winnings confiscated and I accept that.
Shuffle can then use this example as an extra warning for people opening multiple accounts.

If they now go back on their promise (which is looking more likely by each day that passes) and do not even give me back the deposit, then there is still nothing I can do but Shuffle won't look good either, not making good on their promises. A casino as reputable as Shuffle should be trustable on their word.
P.S. I now see that since today, my account is no longer accessible. For the past 7 months (including yesterday) it was fully accessible with my 111mbtc balance still sitting in it. Now I have no way to access it any as it is "suspended temporarily" it says. It seems Shuffle is reading this topic and actions are being taken. I have not received back my deposit however and with the account suspension it does not look likely I will get it.
I would like to hear from Shuffle what their final decision is what will happen with my deposit?