They mentioned rules 3 and 9 which basically is multiaccounting and cheating...
These types of violations among gamblers are pretty common. I've seen similar complaints from others but with different casinos. Makes me wonder if they're all using the same system to detect these violations. I’m guessing most account complaints are because of this.
Anyway, I think you’ve done your part by contacting support. You could also try reaching out to their representative on the forum.
Check out their announcement thread here:
https://bitcointalk.org/index.php?topic=5319611.0And try messaging the account:
https://bitcointalk.org/index.php?action=profile;u=3165064.
They are not the same. It is Betplays.com, different logo. If I did violate that rule of multiaccounting or cheating on any way, for sure I wouldn't accuse them here because they would indeed give proof for everyone to see and discredit me. But who cheats and barely win 150 usd in 2 months... I had many winnings and losing bets which is normal for everyone. They just do not want to pay and they are just scam.
Sorry, I didn’t review it carefully. It’s really tough these days with so many casinos having similar names, so it’s easy to get confused.
Honestly, it’s hard to give an opinion about that casino since they don’t have an ANN thread here, meaning they can’t respond. But from what I’ve seen in cases where a casino accuses a user of multi-accounting, the casino often wins.
I’m not sure what more we can do to help aside from using this thread as a warning for others to double-check the casinos they choose before depositing money. So maybe, if you can’t recover your funds, just treat it as a learning experience. Or, if you want to pursue it further, you could use a site like Casino Guru to fight your case.